Camelot Party Rentals Policies

DELIVERY & PICK-UP

We offer a delivery and pick-up service for a fee based upon location, amount of equipment rented and a mutually agreed upon time frame.

Delivery / Pick-up is quoted as a ‘tail-gate’ drop-off only to a nearby ground level area. Additional fees may be assessed for stairs, elevators, ‘long hauls’, sand or any other extraordinary circumstances that may be encountered. Please inform Camelot personnel of any of these situations at least

MAKING A RESERVATION FOR EQUIPMENT

Rental equipment is reserved only upon receipt of a signed rental contract and a 25% deposit for reservations over thirty (30) days from the delivery date or a 50% deposit for reservations under thirty (30) days from the delivery date. Special order items, resale items and/or sub-rented items (including linen) all require a 100% non-refundable deposit. Final payment is due before the day of your equipment delivery (either by customer pick-up or Camelot delivery). Inquiries and/or other proposals will not reserve equipment. Equipment is subject to availability. Rates for equipment are for time out. Unused equipment will be charged at full price. A valid credit card is required for all tent reservations.

ACCOUNTS RECEIVABLE CUSTOMERS

To guarantee your equipment reservation, a signed copy of an order is required. Full payment is due on fifteen (15) or thirty (30) days from invoice terms. After the due date, unpaid balances will accrue interest.

REDUCTION IN FINAL EQUIPMENT COUNTS

Reduction in item counts can be made three (3) days* (see box below) before your delivery date. Items deducted or reductions in counts less than three (3) days before an equipment delivery will be charged a 15% restocking fee. Any item that is cancelled or reduced less than twenty-four (24) hours from your earliest delivery time or that has been delivered to a site, will be fully charged. Any specialty item reduction must be made seven (7) days before the delivery date to avoid additional charges.

*FINAL COUNTS DUE

Monday Delivery = Thursday Final Counts

Tuesday Delivery = Friday Final Counts

Wednesday Delivery = Saturday Final Counts

Thursday & Friday Delivery = Monday Final Counts

Saturday Delivery = Tuesday Final Counts

Sunday Delivery = Wednesday Final Counts

COUNT INCREASES / ‘LAST MINUTE’ ADDITIONS

Every effort will be made to accommodate requests to add available equipment to an order before a delivery. ‘Last Minute’ (three (3) days or less notice) additions may be accommodated, but due to loading and delivery schedules, those requests may not be able to be fulfilled with your original order. Additional trips to deliver or pick-up equipment will be charged per trip.

CANCELLATION OF AN ORDER

Cancellation of an order made fourteen (14) days prior to an equipment delivery date will have their deposit refunded less a 5% or $10 processing fee (whichever is higher). Cancellation of an order between thirteen (13) and eight (8) days before delivery will forfeit 25% of the order total. Cancellations less than seven (7) days will forfeit 50% of the order total. No cash refunds will be made for cancelled orders. Allow four (4) to six (6) weeks for any refund.

OVERDUE EQUIPMENT

Equipment that is not returned by a customer or unavailable for Camelot pick-up on the specified return time and/or date will be charged at the full daily rental rate for each day past due. Arrangements must be made before the due date to extend a rental period. After one (1) week past due, non-returned equipment will be considered lost and charged at the full replacement cost. Extra trips to pick-up equipment will be charged per trip.

SHORTAGE AND BREAKAGE

The renter assumes all responsibility for missing or broken items unless we are otherwise notified. Full replacement cost will be charged for broken or missing equipment.

We strongly encourage every customer to closely review their reservation form to make sure that the equipment that appears on the reservation and each item’s count are correct. Please, also verify dates, times and contact information.

DINNERWARE, FLATWARE & GLASSWARE

All dinnerware and flatware must be free of food and glassware must be empty of contents before we pick-up or you return. If not, a cleaning fee will be assessed to your order. All items must be returned in the crate/container that they were delivered in. Full replacement cost will be charged for each missing or broken item.

LINEN

Before we pick-up or you return, shake linen out and fold them loosely within each other or place them in a bag (be cautious of dark garbage bags as they may be mistaken for actual garbage!). If linen is wet, please let them dry out before folding. Please return hangers and any skirt clips.

Irremovable stains, burns, tears, holes, candle wax or anything that renders a linen unusable for future rental and any missing linen will be charged at full replacement cost.

TABLES, CHAIRS & WOOD ITEMS

Please do not use staples, nails or tacks on any of our equipment. All tape, decorations, signs, etc..., must be removed before we pick-up or return. If you allow any wood items like chairs, wedding arches, lattice panels or tables to get wet, you will be responsible for any repair or replacement charges.

BBQ’s / FOOD PREP EQUIPMENT

Remove coals from charcoal grills (do not pour hot water on hot charcoal pan) and clean all grills, griddles or other food prep items of food before we pick-up or you return. Failure to do so will result in the loss of your cleaning deposit.

ELECTRIC, BATTERY & GAS POWERED ITEMS

Every electric or gas powered item is tested before it leaves our shop or at a job-site. If you have any issues or problems with equipment performance, call us immediately (we have a 24 hour emergency line) to inform us. We cannot refund items that you claim did not work if we are not previously informed. Please read and follow all provided instructions. Customer is responsible for providing proper and adequate power sources for all electric items.

PROPERTY OF THE CUSTOMER

Any equipment that is charged to the customer at a full replacement cost is the property of the customer. You have fourteen (14) days after the due date to take to take possession of any equipment that has been billed for replacement.

three (3) days before your delivery as circumstances may not allow us to accommodate such a request if our delivery crew arrives without prior knowledge.

SITE PREPARATION

Please make sure your site is prepared for delivery as any stand-by time incurred by our delivery crew will be billed at $40.00 per man, per hour. Camelot personnel are not responsible or available for site prep work such as moving furniture, plants or other obstacles that may interfere with a delivery or pick-up.

VERIFYING EQUIPMENT & COUNTS

It is the customers responsibility to verify all equipment counts when delivered and immediately notify Camelot of any discrepancies, otherwise we will assume all counts were correct and equipment was delivered in an acceptable condition.

If you or a representative of yours is not present on site during a delivery or pick-up, our delivery crew may leave your equipment at a pre-arranged location. In this case, you agree to accept the order as complete and all equipment in good working order.

SET-UP & TAKE-DOWWN

There is an additional charge for set-up and take-down of equipment other than tents, stages and dance floors. Once equipment is set-up/installed there will be a fee to move or re-position it. Please provide a lay-out diagram or schematic if we will be setting-up our tables, chairs or other equipment for you.

PREPARING FOR PICK-UP

All equipment should be stacked and/or returned to their containers in the same manner and location as they were delivered, unless otherwise arranged. Equipment should be sheltered or protected in the event of inclement weather.

EARLY MORING, LATE NIGHT & HOLIDAY DELIVERY/PICK-UP

Early morning, late night and holiday delivery and pick-up are all available for additional fees when requested by a customer.

ADDITIONAL TRIPS

Any additional trips made per customer request or the inability to deliver or pick-up will be charged an additional trip charge.

‘LAST MINUTE’ ADDITIONS

The earlier an order is placed the greater the precedent is given when we schedule our routes. ‘Last minute’ deliveries or pick-ups (less than three (3) days before a delivery or pick-up) will be accommodated as commitments or circumstances allow.

All of our drivers are equipped with cellular or radio communication devices.

Camelot Party Rentals

152 Coney Island Dr., Sparks, NV 89431

Ph.- 775-355-9004 Fax- 775-355-9042